At Trade Glass Depot, we are committed to delivering high-quality glass hardware and accessories that stand the test of time. We proudly offer a 3-Year Warranty on our products, giving you confidence and peace of mind for your glass balustrade and pool fencing projects.
Our warranty ensures that our products are free from defects in material and workmanship under normal use and proper installation. This includes, but is not limited to:
Glass Hardware: Handrails, glass clips, fixings, and fence posts.
Gate Hardware: Hinges, latches, and related components.
Spigots: Stainless steel spigots and our exclusive composite spigots.
To ensure your warranty remains valid, please follow these conditions:
Products must be installed in accordance with our guidelines and industry standards.
Regular maintenance, as outlined in the product care instructions, must be performed.
Proof of purchase is required for any warranty claim.
While our warranty is comprehensive, there are some exclusions:
General wear and tear from normal use.
Damage caused by improper installation, misuse, or neglect.
Surface rust or discoloration due to environmental factors (e.g., saltwater exposure) if not maintained properly.
Modifications or repairs made by unauthorised parties.
If you believe your product is covered under our warranty, follow these simple steps:
Contact Us: Reach out to our customer support team via email or phone with details of your purchase and the issue encountered.
Provide Proof: Supply a copy of your receipt or proof of purchase, along with photos or a description of the problem.
Assessment: Our team will assess the issue and determine the next steps, which may include repair, replacement, or refund.
Quality You Can Trust: Our products are designed and tested to meet the highest standards.
Expert Support: Our team is here to guide you through installation and care.
Exceptional Value: With our 3-year warranty, you can confidently invest in your projects knowing your purchase is protected.
For more details or assistance, Contact Us today. We’re here to help ensure your glass hardware and accessories perform beautifully for years to come.